Last updated: 26 October 2026
This page explains how to remove information from NEXOSSO, including data connected through the "NEXOSSO Connect" WhatsApp integration.
Remove a school's WhatsApp number
- Log in to the school panel as the school admin.
- Open Communicate → Official WhatsApp.
- Press Remove number and confirm.
NEXOSSO immediately stops sending messages from that number and stops using Meta's access token. To also delete the stored WhatsApp details (account ID, number ID, token and message status history), email us as below; we delete them within 30 days. The school can also remove the app's access in Meta Business settings (Business settings → Integrations / Connected apps → NEXOSSO Connect → Remove).
Delete a parent's, student's or staff member's data
Ask the school, which can edit or remove the record in NEXOSSO. You can also email us; we will confirm the request with the school and complete it within 30 days, except for records the law requires the school to keep.
Delete all of a school's data
When a school stops using NEXOSSO, the school can ask for all its data to be deleted (or exported first). We complete this within 30 days of the request.
How to ask
Send an email from the school's or your registered address with the subject "Data deletion request", the school's name and what should be deleted:
NEXQRA Private Limited
Email: Admin@nexqra.com
Phone / WhatsApp: +91 97851 51451
Address: 808B, F-79, 80, DLF Prime Towers, Okhla Industrial Area, Phase 1, Delhi 110020